Browse articles about configuring your AI voice agent, managing integrations, billing, and more.
An overview of Allison Voice — what it is, how it works, and what makes it different from traditional phone systems.
The complete lifecycle of a phone call to your AI voice agent — from the first ring to post-call processing.
A walkthrough of the onboarding process — from your first call with Allison to a live agent.
A guided, chat-first setup flow that surfaces what's still missing from your agent's knowledge, team, hours, and skills — and lets you fill each gap with one click or one question.
You can configure most aspects of your agent by asking Allison directly — through the dashboard chat or by calling Allison.
Give your customer-facing agent its own name and voice. Per location, included on every plan, and completely optional.
How Allison's two in-dashboard support surfaces work — the floating support widget that follows you everywhere, and the per-step setup chat scoped to whichever wizard step you're on. Plus voice mode (call Allison from the dashboard).
A human engineer designs, wires, and tests advanced setups with you — custom API tools, webhooks, CRM and calendar integrations — included with any plan at no extra charge.
How to use the dashboard's global search to jump to any call, contact, or order by name, phone number, or order number, and how recent searches work.
Quick Facts are the building blocks of your agent's knowledge — key-value pairs that give it instant answers to common questions.
FAQs give your agent detailed answers to common customer questions — more nuanced than facts, structured for natural conversation.
Intents define the types of calls your business receives and how your agent should handle each one.
Upload documents and your agent searches them in real-time during calls using AI-powered semantic search.
Context Connections link related knowledge together so your agent retrieves the right information at the right time.
How to add, edit, and organize Quick Facts in your knowledge base.
How to create, edit, and organize FAQ entries in your knowledge base.
How to add, modify, and manage the call intent types your agent recognizes.
How to add reference documentation that your agent can search during calls.
How to add and organize your products, services, or menu items so your agent can answer pricing and availability questions accurately.
How to create and manage connections between related knowledge base items.
Connect Google Calendar with one click. For any other service — HubSpot, Salesforce, Slack, and thousands more — use Allison's API and webhooks.
Build custom integrations that connect your agent to any HTTP API — your PMS, EHR, booking system, or internal tools.
Step-by-step guide to connecting Google Calendar, Allison's pre-built OAuth integration. For everything else, see "Connecting via API and Zapier.
Use Allison's REST API and outbound webhooks to connect to any app — directly or through Zapier, Make, n8n, and similar automation tools.
Advanced guide to creating custom API integrations that connect your agent to any system.
Every call's `trail` field is a short array of caller-perspective labels — what the caller actually did during the call. Universal across industries; rendered as a Trail column, breadcrumb, or timeline.
How context burden levels control when and how your agent uses integrations during calls.
How to create and manage API keys, the read/write scope model, rate limits, the audit log, and where to find the full reference docs. Distinct from the conceptual integration guide — this article is about the API itself.
How to subscribe to call events and have Allison Voice POST signed payloads to your URL — push notifications instead of polling. Covers events, signing, retries, auto-disable, and testing.
Your agent uses name, title, department, and expertise tags to route callers to the right team member — through natural conversation.
You control whether your agent says each team member's first name only, first name and last initial, or full name. Per-member, defaults to first-name-only for privacy.
Escalation rules define exactly when and how calls get transferred to a human — based on sentiment, keywords, duration, or custom conditions.
Call groups define how incoming calls are distributed to team members — simultaneous, round robin, or least recent.
How to create and configure rules that determine when calls are transferred to a human.
How to set when team members are available for call transfers and what happens after hours.
The fallback number is your safety net. If a rare technical issue keeps your agent from taking a call, the caller is connected to your fallback number instead of being turned away, and you get an email about it either way.
How to configure order-taking so your agent can build a cart conversationally, capture per-item details, and email a structured order to your team.
How caller profiles are auto-populated, and how to view, edit, and add contacts manually.
How to add, manage, and remove phone numbers from your blocklist. Blocked callers hear a busy signal and never reach your agent.
How to flag a call as spam from the call drawer, the difference vs. blocking, and what your agent does automatically when it detects a robocall.
Watchtower automatically scores every customer call across five quality dimensions, aggregates an org-level health score, and surfaces trends and flagged calls — so you know how your AI agent is actually performing without listening to every recording.
How Allison Voice pricing works — three plans, transparent pricing, every connected minute counts.
How to read your billing dashboard — usage tracking, call minutes, billing history, and receipts.
How the Allison Voice affiliate referral program works, including 20% recurring commission, an 18-month base term, the Active Partner extension, attribution, and how to apply. White-label is in development.
How to add and manage phone numbers (buy, forward, or BYOT), add locations, and understand how your agent handles multiple numbers and locations.
Use Allison Voice with phone numbers you already own in your own Twilio account. Covers when BYOT makes sense, how to set it up, what credentials we need, and what we can't do across the BYOT boundary.
How call recording works for customer calls — opt-in toggle, automatic caller disclosure, where recordings live, how to access them, and what's not recorded.
How to control who gets emailed about what — three independent categories (Calls, Monitoring, Billing) each with its own enable toggle and recipient list. Plus per-team-member routing on call notifications.