Browse articles about configuring your AI voice agent, managing integrations, billing, and more.
An overview of Allison Voice — what it is, how it works, and what makes it different from traditional phone systems.
The complete lifecycle of a phone call through Allison — from the first ring to post-call processing.
A walkthrough of the onboarding process — from your first call with Allison to a live agent.
You can configure most aspects of your agent by asking Allison directly — through the dashboard chat or by calling Allison.
Quick Facts are the building blocks of your agent's knowledge — key-value pairs that give it instant answers to common questions.
FAQs give your agent detailed answers to common customer questions — more nuanced than facts, structured for natural conversation.
Intents define the types of calls your business receives and how your agent should handle each one.
Upload documents and your agent searches them in real-time during calls using AI-powered semantic search.
Policies define the rules your agent follows when handling specific situations — cancellations, refunds, emergencies, and more.
Context Connections link related knowledge together so your agent retrieves the right information at the right time.
How to add, edit, and organize Quick Facts in your knowledge base.
How to create, edit, and organize FAQ entries in your knowledge base.
How to add, modify, and manage the call intent types your agent recognizes.
How to add reference documentation that your agent can search during calls.
How to add and manage business rule policies that guide your agent's behavior.
How to create and manage connections between related knowledge base items.
How to add and organize your products, services, and menu items so your agent can answer pricing and availability questions accurately.
Connect Google Calendar, HubSpot, Calendly, and Zapier with one click.
Build custom integrations that connect your agent to any HTTP API — your PMS, EHR, booking system, or internal tools.
Step-by-step guide to connecting Google Calendar, HubSpot, Calendly, and Zapier.
Advanced guide to creating custom API integrations that connect your agent to any system.
How context burden levels control when and how your agent uses integrations during calls.
Your agent uses name, title, department, and expertise tags to route callers to the right team member — through natural conversation.
Escalation rules define exactly when and how calls get transferred to a human — based on sentiment, keywords, duration, or custom conditions.
Call groups define how incoming calls are distributed to team members — simultaneous, round robin, or least recent.
How to create and configure rules that determine when calls are transferred to a human.
How caller profiles are auto-populated, and how to view, edit, and add contacts manually.
How to set when team members are available for call transfers and what happens after hours.