Every call scored on five quality dimensions. One health score tells you everything. No transcripts to read. No QA team to hire.
How it works
After each AI-handled call, five quality dimensions are evaluated instantly. No sampling — every single call gets a score.
Individual scores roll up into one number: your Agent Health Score. A 30-day weighted average that prioritizes recent performance.
Weekly digest emails, instant alerts on score drops, and a live dashboard. You know exactly how your agent is performing — always.
Your dashboard
This is the real Watchtower dashboard. Every subscriber sees this from day one — scores, trends, flagged calls, and dimension breakdowns for every interaction.
What gets measured
Each call is evaluated across five dimensions, weighted by importance. Together they give you a complete picture of every interaction your agent handles.
Did the caller get what they needed? Was the outcome appropriate for the situation?
“Caller wanted to schedule an appointment — agent confirmed the booking and sent confirmation.”
Was every piece of information correct? No hallucinations, no contradictions with your knowledge base.
“Agent quoted correct business hours matching what you configured — not a guess.”
Natural conversation flow, clear communication, appropriate greeting, smooth handoffs when needed.
“Clean greeting, natural pacing, caller didn't notice they were talking to AI.”
How did your caller feel? Tracks the emotional arc from the first hello to the final goodbye.
“Caller started frustrated about a billing issue, ended satisfied after agent resolved it.”
When a call needed to be escalated, was it done correctly? When it didn't, was it resolved without unnecessary transfers?
“Emergency call correctly routed to on-call staff within 10 seconds.”
Combined Health Score
Weighted sum of all five dimensions, scaled to a single number you can track over time.
Weekly digest
Every Monday, you get a performance report for the previous week. Health score, dimension breakdown, flagged calls, areas for improvement — everything a business owner needs to know, nothing they don't.
Your Allison Agent — Weekly Report
Allison Voice <noreply@allisonvoice.com>
Hi Valley Springs Dental,
Here's your weekly agent performance report.
47 calls scored this week.
The difference
Call Allison and set up your agent. Watchtower starts scoring from day one — included on every plan, no setup required.