Every call checked against your own knowledge and rules. One health score tells you everything. No transcripts to read. No QA team to hire.
How it works
After each AI-handled call, a fixed list of pass/fail checks is judged against the knowledge and rules Allison actually had. No sampling. A fail must quote the transcript.
A second, independent pass reviews each fail against the same evidence and overturns anything not clearly proven. Your score is the share of checks passed over 30 days, recent calls weighted more.
Weekly digest emails, instant alerts on score drops, and a live dashboard. You know exactly how your agent is performing — always.
Your dashboard
This is the real Watchtower dashboard. Every subscriber sees this from day one — scores, trends, flagged calls, and the checks behind every score, with the transcript line quoted under each fail.
What gets measured
Twelve core checks in four categories, plus any expectations you add. Each is pass, fail, or not applicable, judged against the knowledge and rules Allison actually had on the call. Pass is the default; a fail has to quote the transcript.
Did Allison understand the need, meet it or scope it honestly with a next step, and capture what the flow required?
“Caller asked for a service you don't offer. Allison said so and offered a referral: that is a pass on every check.”
Every business fact stated is supported by your knowledge or a lookup. No contradictions. Honest when the knowledge runs out.
“Allison quoted the hours you configured. If she had guessed, the exact line would be quoted under the fail.”
Nothing a caller would complain about, clear and on topic, and a clean close when Allison is the one ending the call.
“A caller hanging up mid-call is never counted against her. Proceeding before the caller answered is.”
When one of your rules applied, she followed it. No unnecessary transfers. The caller was told what happens next.
“Your after-hours rule says take a message. She took a message: a pass, even though nobody was transferred.”
Anything you want every call held to, in plain language. Scored with the same evidence-and-verification process as the core checks.
“Every caller who asks about service is offered an appointment before the call ends.”
Health Score
The share of applicable checks passed across the last 30 days. No weights, no averaging of opinions: a call handled correctly scores 100.
Weekly digest
Every Monday, you get a performance report for the previous week. Health score, category pass rates, the checks that failed with quoted examples, and whose fix each one is — everything a business owner needs to know, nothing they don't.
Your Agent — Weekly Report
Allison Voice <noreply@allisonvoice.com>
Hi Valley Springs Dental,
Here's your weekly agent performance report.
47 calls scored. 2 flagged this week: “Escalated when a rule matched” failed on both, a rule gap.
The difference
Call Allison and set up your agent. Watchtower starts scoring from day one — included on every plan, no setup required.