Understanding Your Usage Dashboard

The Billing Page

Go to Billing in the dashboard sidebar to see:

Current Plan

Your current plan, billing cycle (monthly or annual), monthly rate, and renewal date. Shows the current billing period dates.

Usage This Period

A progress bar showing call minutes used vs included in your plan. Below the bar you'll see:

• Minutes used this period
• If you've gone past your included minutes, the additional minute count and estimated cost at your per-minute rate. On annual plans, additional minutes are billed monthly as you go.

Payment Methods

Your saved payment cards. You can add new cards, set a default, or remove old ones.

Billing History

Your most recent billing events (the last 15) — payments, renewals, plan changes, additional-minute charges. Each entry shows the date, type, and amount.

Download receipts: Payments that generated a receipt show a download icon. Click it to download a PDF receipt for that payment — suitable for expense reports and accounting.

Billing Address

Optional — fill in your billing address if you need it to appear on PDF receipts. This doesn't affect your subscription.

Understanding Call Minutes

We bill the time a caller is connected to your AI agent. Every connected minute counts toward your plan — verifiable line by line against your call log.

• Counts: every second the caller is connected to your AI agent
• Doesn't count: ringing before the agent picks up, calls from blocked numbers (rejected pre-answer), the portion after a transfer disconnects your agent

Rounding is applied once per billing period, not per call.

Changing Plans

Click the plan selector on the billing page to upgrade or downgrade. When you upgrade, the larger minute allowance and lower per-minute rate apply immediately; the new monthly price starts at your next renewal with no prorated charge. Downgrades take effect at the start of your next billing period.

Cancellation

The cancel button is at the bottom of the billing page. Cancellation takes effect at the end of your current period — you keep access until then. Your phone number is released after a 30-day suspension period.