Pre-Built Integrations — What's Available and What They Do

Allison connects to the tools your business already uses. Pre-built integrations work through OAuth (you sign in with your existing account) and are ready to use immediately after connecting.

Available Integrations

Google Calendar

Your agent checks real-time availability, books appointments, reschedules, and cancels — all through natural conversation. When a caller says "Can I come in Tuesday at 2?", the agent checks the right calendar, confirms the slot is open, creates the event, and confirms the booking.

After connecting, you configure which calendars Allison can use. Each calendar can be attached to specific team members, locations, and services. This lets the agent make smart booking decisions:

• "I'd like a massage with Jane" → checks Jane's calendar
• "Next available appointment at the downtown office" → checks all calendars tagged to downtown
• "I need an AC repair" → checks calendars for technicians who handle AC repair

The agent can check availability across multiple calendars at once and present options to the caller.

HubSpot CRM

Your agent looks up callers in your CRM, logs call details, and creates or updates contacts. When a known customer calls, the agent has their history — previous calls, open deals, notes. New callers can be added as contacts automatically.

Calendly

An alternative to Google Calendar for businesses that use Calendly for scheduling. Your agent checks Calendly event type availability and provides scheduling links. Same configuration model — attach team members, locations, and services to each event type.

Zapier

Connect your agent to thousands of apps through Zapier webhooks. When something happens during a call — appointment booked, message taken, escalation triggered — your agent sends the data to Zapier, which triggers your workflow.

Common Zapier use cases:

• Send an SMS to a field technician when a service call is booked
• Create a task in your project management tool when a callback is requested
• Update a spreadsheet with call data
• Notify a Slack channel when a high-priority call comes in

How Integrations Work During Calls

Integrations appear to your agent as tools — actions it can take during conversation. When the agent determines it needs to check calendar availability, it calls the calendar tool, gets the response, and continues the conversation naturally.

The caller never knows an API call happened. From their perspective, Allison just checked and said "I have an opening at 2:30 on Tuesday, would that work?"

Custom Integrations

Beyond pre-built integrations, you can connect your agent to any system that has an API. Custom integrations let you define the HTTP endpoint, parameters, authentication, and response mapping. Your agent can read from and write to any system you authorize.