Naming and Voicing Your Agent

Your agent is the voice your customers hear when they call. You can give it a name and choose how it sounds, so it fits your business instead of sounding generic. Both are optional: leave them unset and your agent uses a clear, professional default voice and answers for your business without a personal name, exactly as it works today.

Allison and your agent

There are two AI roles here, and it helps to keep them straight:

• Allison is the AI who helps you, the business owner. She runs your setup call, builds your agent, and answers your questions in support. She has her own voice and identity, and that stays the same.
• Your agent is what your customers reach when they call your number. This is the one you name and voice. Your callers never talk to "Allison." They talk to your agent, answering for your business.

The short version: Allison builds and runs a phone agent that's yours.

Choosing a voice

Allison offers a curated set of natural, human-sounding voices in American, British, and Australian accents, in both feminine and masculine options. When you open the voice picker you can play a sample of each one and filter by accent or gender to narrow it down.

You set the voice in two places, whichever you prefer:

• Settings for a location, in the Voice & persona section.
• The Voice & name step of Build your agent (/dashboard/agent-setup).

A voice change takes effect on your agent's very next call. There's nothing to redeploy.

Naming your agent

A name is what your agent says when a caller asks who they're speaking with ("Hi, this is Riley"). It's optional. Leave it blank and your agent answers for your business without a personal name.

A few things to know:

• The name is a building block, not a script. Your greeting stays branded for your business by default. If you want the greeting to introduce the name, write that into your custom greeting.
• Names are capped at 40 characters.
• To protect your callers, a name can't impersonate a bank, card network, government agency, or emergency service. A normal business-appropriate name is always fine.

One persona per location

Name and voice are set per location, the same way your greeting and hours are, so each location can sound different if that suits you. When you add a new location it inherits your first location's name and voice as a starting point, which you can change. If you run a single location you set this once and never think about the location dimension.

What it costs

Nothing extra. Naming and voicing your agent is included on every plan, and it has no effect on your call minutes. It's part of the platform, not an add-on.

What's not yet supported

• Custom or cloned voices — you choose from Allison's curated set, not an uploaded or cloned voice. If there's a specific voice you want, tell us and we'll factor it in.
• Non-English voices — the voices are English today. Spanish and bilingual voices aren't available yet.
• Switching mid-call — the name and voice are fixed at the start of each call. Your agent won't change voice partway through a conversation.
• Per-caller personas — the persona is per location, not per caller or per call.
• Changing Allison's own voice — the voice on your setup, support, and demo calls (Allison herself) is fixed. This feature customizes your customer-facing agent, not Allison.

Changing or removing it

You can change the voice, rename your agent, or clear the name back to the default at any time, from the same places you set it. Like any change, it applies on your agent's next call.