Managing Business Hours and Holidays

Setting Business Hours

1. Go to Schedules in the dashboard sidebar (the page is titled Business Hours)
2. You'll see your weekly hours
3. For each day of the week, set your opening and closing times
4. Toggle days off for days you're closed (e.g., Sunday)
5. Click Save hours. Edits aren't saved until you do.

Holidays

The Holidays section holds recurring dates your business closes every year. Click Add standard US holidays to add the common set (New Year's Day, Independence Day, Thanksgiving, Christmas, and so on) in one click, then remove any you stay open for.

To add a custom recurring holiday, ask Allison: "Add Founder's Day on March 3rd as a recurring holiday."

Closures

The Closures section is for one-time dates: a staff training day, a renovation, a long weekend. Pick the date, add a reason, and click Add. The closure is saved right away and covers the whole day.

On a holiday or closure date, your agent treats your business as closed for the day.

Multiple Locations

Each location can have its own schedule:

1. Select the location from the location selector in the sidebar
2. Configure that location's hours and closures
3. The agent automatically uses the correct schedule based on which phone number was dialed

Standard US holidays added with the one-click button apply to the whole organization.

How the Agent Uses Schedules

During business hours, your agent handles calls normally with full capabilities (transfers, bookings, etc.).

When you're closed, your agent still answers and keeps helping:

• Mentions that the office is currently closed
• Answers questions, takes messages, offers callbacks, and books appointments as normal
• Doesn't transfer calls to your team; anything that needs a person becomes a message for the next business day

You Can Also Ask Allison

You can update your business hours or manage holidays by asking Allison. For example: "Change our Friday hours to 9am to 3pm" or "Add Thanksgiving as a recurring holiday." Allison reads your current schedule, confirms the change, and updates it.