One platform. Every capability. No feature gates. Every feature below is included on every plan.
Know who’s calling before you say hello
Every call starts with context. Your agent recognizes callers, remembers past conversations, and recovers seamlessly from dropped calls. Your callers never have to repeat themselves.
Your agent knows who’s calling and can verify the number for callbacks — no need to ask.
Every caller gets a profile — name, email, preferences — auto-populated from conversations. Your team can add notes. No CRM required.
Automatic lookup of recent calls. Your agent knows what you discussed last time and picks up naturally.
Call drops? Your agent picks up where you left off when the caller rings back. No “can you start over?”
Not a phone tree. A conversation.
Natural language from the first hello. Your agent listens, understands, and responds in real-time — with the kind of latency that makes callers forget they’re talking to AI.
Natural language from the first word. No “press 1 for sales.” Just tell your agent what you need.
Responses so fast the conversation flows like talking to a real person. No awkward pauses.
Callers can interrupt, just like in a real conversation. Your agent listens and adjusts.
Every follow-up question is shaped by what the caller already said. No robotic scripts.
Your agent understands what callers need without rigid menus or keyword matching.
Sounds like you, named like you
Your agent answers in a voice and name you choose, greeting callers as your business. Pick from a curated set of natural voices in American, British, and Australian accents, feminine and masculine, included on every plan. Your callers never hear "Allison."
A curated set of natural, human-sounding voices. Play a sample of each and pick the one that fits your brand. Learn more →
Give your agent its own name — what it says when a caller asks who it is. Optional; unset means a business-branded agent with no name.
Running more than one location? Each can have its own voice and name. Change either anytime; it takes effect on the next call.
Voice and name are included on every plan and never affect your call minutes. Minutes are the only variable.
Your business, memorized at expert level
Your agent knows your business at an expert level — from the first second of every call. Add facts, policies, FAQs, and upload documents without limits. The system synthesizes your knowledge into instant recall and searches for specifics in real time, so your agent is always sharp, never slow, and never forgets.
Your agent knows your business cold the moment the phone rings. Core knowledge is loaded instantly — no warm-up, no delays, no "let me look that up" for basic questions.
20 facts or 20,000 — your agent starts every call with a synthesized understanding of your business, then searches for specifics in real time. Your knowledge base grows, the agent stays sharp. You never configure this. It just works.
Upload PDFs, docs, manuals. Your agent searches them in real-time during calls using retrieval-augmented generation.
Structured Q&A that your agent draws from during calls. Add, edit, and organize from the dashboard.
Knowledge is clustered around call intents via context connections — your agent pulls the most relevant info for each conversation.
Edit your knowledge base in the dashboard. Changes take effect on the next call — instantly.
Book, reschedule, confirm — through natural conversation
Callers say when they want to come in. Your agent checks availability, books the slot, and sends confirmation — all without transferring to a human.
Connect multiple Google Calendars. Map each to specific team members, locations, and services.
“Can I come in Tuesday afternoon?” — booked. No forms, no hold music, no back-and-forth.
“I’d like to see Dr. Smith” — Your agent checks Dr. Smith’s calendar. “Next available massage?” — checks all therapists at once.
Callers can move or cancel appointments through conversation. Policy enforcement built in.
Your agent checks availability across calendars before offering times. No double-bookings, no stale data.
Full control over when calls reach a human
Configure exactly when and how your agent hands off to your team. Set conditions, choose actions, define fallbacks — every escalation path is yours to design.
Trigger on caller sentiment, keywords, call duration, repeated failures, topic match, or custom conditions.
Warm transfer, cold transfer, callback, voicemail, support ticket, or team notification. Your choice.
If the primary action fails, automatically fall through to the next. No dead ends.
Rules evaluate in order. First match wins. Full control over which conditions take precedence.
Control exactly what your agent says when escalating. “Let me connect you with someone who can help.”
Want AI to handle everything? Turn off escalation entirely. Your agent manages every call end-to-end.
Connect your tools. No code required.
Google Calendar with one-click OAuth. A REST API and outbound webhooks for everything else — connect to HubSpot, Salesforce, Slack, and thousands more via Zapier or directly. Custom HTTP endpoints for in-call actions.
Connect with a single click. Credentials stored securely. Attach calendars to team members, locations, and services.
REST API for reads and writes. Signed outbound webhooks on call lifecycle events. Works with Zapier, Make, n8n, or your own code.
Connect any API as an in-call skill. Your agent reads from and writes to any system you authorize during conversation.
Set up credentials once, reuse across multiple integrations. No duplicate configuration.
Every call automatically logged with summary, intent, outcome, and extracted data. Sync to your CRM via webhook + Zapier.
Your agent doesn’t just look things up — it takes actions. Books appointments, creates tickets, updates records.
Know what happened — and how well your agent performed
Every call gets an AI-generated summary with intent, outcome, and actions taken. Watchtower scores every call on five quality dimensions and rolls them into a single health score — so you never have to wonder if your agent is doing a good job.
Every call summarized automatically. Intent, outcome, actions taken, and key details extracted.
At-a-glance view in call history: “Appointment Booking → Resolved” — no digging required.
Chat-bubble style transcripts. Easy to scan, search, and review.
Export call history with date filters. Get your data out whenever you need it.
Total calls, answer rate, AI-handled percentage, average duration, agent health score — all in one view.
Every call scored on resolution, accuracy, professionalism, sentiment, and escalation. One health score tells you everything. Learn more →
Performance report in your inbox every Monday. Instant alerts if your health score drops. No monitoring required.
Enterprise-grade protection on every plan
Structural data isolation, encrypted credentials, audit logging, and abuse protection — all built in from day one. Not an add-on. Not an upgrade.
Impossible for one agent to access another client’s data. Enforced at database, runtime, prompt, and tool layers.
Credentials and sensitive data encrypted at rest with industry-standard encryption.
Every tool call, every data access, logged for compliance review. Full traceability.
Automatic detection of abusive callers, prompt injection attempts, and spam. Rate limiting per caller.
Dead-air calls detected and terminated gracefully. Your costs stay controlled.
Your agent ends calls cleanly when done. No runaway billing from lingering connections.
Built with healthcare, legal, and financial use cases in mind. Enterprise compliance options available — contact us to discuss.
One account. Every office.
Run multiple locations from a single account — even a single phone number. Your agent knows every location’s address, hours, team, and services, and helps callers with whichever one they need.
Add as many locations as you need. Each gets its own schedule, team, and knowledge. No per-location fees.
One phone number can serve every location. Your agent asks which location the caller needs — or figures it out from context.
Assign team members and call groups to specific locations. Calls route to the right office automatically.
Org-wide policies and FAQs apply everywhere. Location-specific details like address, hours, and parking are scoped to each office.
Different hours for each office. Different holidays. Different seasonal closures. Each location runs on its own schedule.
From first call to live agent in minutes
Call Allison, tell her about your business, and she builds your agent automatically. Log in to a dashboard that’s 80% done. Refine, connect integrations, go live.
Describe your business in a 15-minute call. She captures your requirements and generates your agent.
Knowledge base, FAQs, intents, policies, schedules, and escalation rules — generated from your conversation.
Review, refine, and manage everything from a clean web interface. No command line, no code.
Questions about configuration? Call Allison from the dashboard. She knows the platform inside and out.
Every feature is configurable through the UI. Technical founders love it. Non-technical founders need it.
Call Allison right now. In 15 minutes, she'll know your business and your agent will be ready to configure.