Towing calls are pure emergency. Allison answers every one, captures the location and service type, and dispatches the driver so the customer is moving again before your competitor picks up.
Roadside calls are time-critical. A driver on the shoulder with kids in the car is calling number two before voicemail finishes its outgoing message.
Your drivers are in trucks, on hookups, in traffic. They cannot answer dispatch calls mid-job, and the office line goes unanswered the moment the desk steps out.
A messaging service captures a name and number. By the time you call back, AAA already dispatched a closer tow and you lost both the job and the motor club referral.
Every feature below is included on every plan. No add-ons, no feature gates.
Distinguishes light-duty, medium-duty, heavy-duty, repo, roadside, and accident recovery. Routes to the right truck and driver immediately.
Captures GPS coordinates, milepost, parking lot, or street address. Confirms drivable status and access for the tow.
Pages the on-call driver via SMS with the location, vehicle details, and service type. Quotes ETA from the route and confirms with the customer.
Recognizes AAA, Allstate Motor Club, and other provider calls. Routes them to the correct billing flow and captures the call number for the claim.
Tell Allison your service area, truck types, rates, and motor club contracts. Dispatch-ready in 15 minutes including after-hours emergency routing.
A missed dispatch is a customer who never calls back. Watchtower scores every call for capture accuracy and dispatch timing so you see exactly where service quality slips.
Highway breakdown: "My car is overheating on I-5 northbound near the Lake Oswego exit"
Flat tire: "I have a flat in the Costco parking lot, can someone tow me to a tire shop?"
Accident: "I just got in an accident, my car is in the ditch, the police are here"
Jump start: "My battery is dead, I am at my apartment, can you come jump it?"
Repo: "We have a vehicle for involuntary repossession at the following address"
Your knowledge base is fully customizable from the dashboard.
Call Allison, describe your business, and she'll build your agent. Or sign up and configure it yourself.