Your mechanics are under cars. Your service desk is busy. Your agent takes every call, books appointments, and handles the questions your team answers 50 times a day.
Service advisors handle walk-ins, phone calls, and updates simultaneously. Something always gets dropped.
Callers asking "Is my car ready?" tie up the line for callers trying to book appointments.
After-hours: "My car won't start and I need it towed" goes to voicemail.
Every feature below is included on every plan. No add-ons, no feature gates.
Books oil changes, inspections, and repairs. Asks the right questions: vehicle, service needed, preferred date.
Provides standard pricing for common services from your knowledge base. Complex jobs get routed to a service advisor.
Answers warranty questions from your policy knowledge base. Routes complex claims to management.
After-hours breakdown calls captured with location and vehicle; the caller gets your towing partner's info and your team gets the details by email the moment the call ends.
Add your services, pricing, warranty policy, and scheduling. Your agent handles the routine calls (oil changes, brake quotes, appointment booking) so your service advisors focus on the cars in the bay.
A wrong quote or a missed warranty detail costs you the job or the margin. Watchtower scores every call on accuracy and resolution, so if the agent quotes a brake job wrong you find out from the weekly report rather than from the customer.
Your agent answers in a voice and name you choose, included on every plan. Hear the voices →
Service scheduling — "I need an oil change for my 2022 Honda Civic"
Pricing questions — "How much is a brake job?"
Repair status — "Is my car ready for pickup?"
Warranty inquiries — "Is this covered under my warranty?"
After-hours towing/emergency — "My car broke down on the highway"
Your knowledge base is fully customizable from the dashboard.
Only if you connect it to the system that knows. Your shop management platform (Shopmonkey, AutoLeap, Tekmetric, Mitchell 1) can be wired up as a custom in-call integration, and the agent looks up the repair order by name or phone while the caller is still on the line. Without that connection it does the honest thing: takes the details, logs the request, and notifies your service advisor rather than guessing at a pickup time.
It quotes from your catalog and nowhere else. You set the price type per item, so an oil change can be a fixed $74.99 while a brake job is a $149 to $249 range and a transmission diagnosis is marked "call for quote". For anything you have not priced, the agent says it needs an advisor and books the callback instead of inventing a number.
The agent captures the location, the vehicle, and a callback number, states whatever after-hours guidance you have given it, and emails the details to your Calls notification list the moment the call ends. If you want a breakdown to actually ring a person rather than land in an inbox, that takes an escalation rule with a transfer destination and business hours that cover the time in question, because transfers are only attempted while your hours say you are open. Worth setting deliberately if overnight tows are part of your business.
Plans are $99 to $399 per month, including 200 to 1,500 call minutes, with additional minutes at $0.10 to $0.15 depending on the plan. Billing is per connected minute rather than per call, and there is no setup fee or per-number charge. Every minute is itemized on the invoice against the call it came from, so you can reconcile the bill against your call log line by line.
White-glove setup
Custom API integrations, webhooks, CRM sync, escalation design — designed, wired, and tested on live calls. Included with any plan. No setup fees.
Call Allison, describe your business, and she'll build your agent. Or sign up and configure it yourself.