Allison sets herself up as an expert in your business. Chat with her from any dashboard page, call her from your browser, or dial her from any phone. Nothing you have to fill in.
Three doors, one Allison
The Allison widget sits on every dashboard page and knows which one you're on. Every step of the setup wizard has her built in as Ask Allison.
The phone icon in the widget starts a call. Same Allison, same tools, no phone in your hand.
Call (503) 714-9805. Before she reads or changes anything on your account, she emails you a 6-digit code and asks for it.
Same Allison. Same tools. Every change lands in the same place.
What she does
You talk the way you'd talk to a new hire. She turns it into the facts, rules, and routing your agent runs on, and shows you the wording before she writes it.
Describe how a type of call should go. She turns it into an intent your agent follows, and shows you the wording first.
Deposits, cancellations, who gets the emergency calls. She files each one where your agent will actually use it.
She reads everything your agent knows and tells you what's missing, what's stale, and where it lives.
Hours, holidays, team, locations, who gets notified, after-hours behavior. Every setting, by typing or by talking.
When callers ask something your agent couldn't answer, she spots the pattern and proposes the fix.
Billing, connecting your calendar, deleting the account. She points you to the page instead of pretending.
Every setting has a form. You never have to open one.
Where it starts
Tell her about your business the way you'd tell a new hire. She asks the questions.
Hours, facts, common calls, your team, who handles what, your services. It's waiting when you sign up.
Seven steps, most already done. Ask Allison sits beside every one.
Steps that don't apply to your business (products, team, integrations) can be marked not applicable. Progress shows as a percentage, and Allison points at the gaps next.
Six months later
Setup isn't a thing you finish. It's how you run your agent. Every change, from any channel, is live on the next call. No publish step, no waiting.
The payoff
Every answer on the right came from what Ridgeline's owner, Maya, told Allison: the after-hours fee, who calls back, the no-quotes-by-phone rule.
An Allison engineer sets the whole thing up with you. No setup fees on any plan.
Questions
As long as it takes to tell Allison about your business. If you started with a call, the first draft is already written when you land; the wizard shows what's left, and you can finish it in pieces.
No. Every setting has a form, and you never have to open one. Say it in a sentence, in chat or on a call, and Allison fills in the fields and adjusts the settings to match.
Skip it. Steps that don't apply can be marked so, and Allison points you at what's still missing when you come back.
Yes, the same way. Chat, a browser call, or your phone. Changes are live on the next call.
Billing, connecting Google Calendar, and deleting your account happen in the dashboard. She'll tell you where.
She emails a 6-digit code to your account address and asks for it before reading or changing anything.
Yes. Anyone with a login to your dashboard can chat with her there, on any page.
Yes. Each location has its own number, hours, and knowledge. Allison adds or updates a location by conversation.
Call Allison. Tell her about your business. She'll take it from there.