Your business closes at 5 PM. Your customers' problems don't. Your agent answers every after-hours call with the same quality as your best employee.
Customers who call after hours have urgent needs — they're not browsing, they're buying.
Voicemail feels like a dead end. 80% of callers won't leave a message — they call your competitor instead.
Traditional after-hours services charge per call and can't answer specific questions about your business.
Every feature below is included on every plan. No add-ons, no feature gates.
Your agent answers at midnight the same way it answers at noon. Every call gets the same quality.
Knows your schedule, holidays, and closures. Adjusts behavior based on whether you're open or closed.
Urgent calls get routed to on-call staff immediately. Non-urgent calls get messages or scheduled callbacks.
Takes detailed messages and schedules callbacks for the next business day. Callers know they'll hear back.
Tell Allison your business hours, after-hours rules, and emergency contacts in a 15-minute call. She configures your schedules, escalation rules, and notification preferences automatically.
After-hours calls are scored the same as daytime calls. If your agent mishandles an emergency or gives wrong info at 2 AM, Watchtower flags it — you see it in the morning.
Your agent answers in a voice and name you choose, included on every plan. Hear the voices →
You configure your business hours and after-hours behavior
During hours, your agent operates with full capabilities — scheduling, transfers, everything
After hours, your agent adjusts — takes messages, offers callbacks, routes true emergencies
Your team gets email notifications for messages and callbacks
Next morning, your dashboard shows exactly what happened overnight
Call Allison, describe your business, and she'll build your agent. Or sign up and configure it yourself.