No phone trees. No extensions to remember. Callers describe what they need, and Allison routes them to the right team member.
"Press 1 for sales, press 2 for support, press 3 for..." — callers hate it and 30% hang up.
Cold transfers make callers repeat everything. "Can you tell me again what you need?"
Small teams can't afford complex PBX systems. Big teams outgrow simple forwarding.
Every feature below is included on every plan. No add-ons, no feature gates.
Matches callers to team members by name, title, department, or expertise tags. "Can I talk to someone about billing?" goes to the right person.
Allison introduces the caller and provides context before connecting. No more "can you repeat that?"
Each team member has configurable availability. Outside their hours, Allison offers alternatives.
Distribute calls across teams — simultaneous, round robin, or least recent. First to pick up gets the call.
Add your team members with their name, title, department, and expertise tags. Allison matches callers to the right person through natural conversation — no extensions to memorize.
Caller describes who or what they need
Allison matches against your team by name, title, department, or tags
Checks if the team member is available during their transfer hours
Warm transfer with context — the team member knows why the caller is reaching out
If unavailable, Allison takes a message or offers a callback
Call Allison, describe your business, and she'll build your agent. Or sign up and configure it yourself.