Plumbing calls are urgent and they do not wait for business hours. Allison answers every one, triages the emergency, and gets your on-call tech moving.
Plumbing emergencies happen nights, weekends, and holidays. The customer with a flooding basement calls the next plumber if you do not pick up.
Your plumbers are under sinks and in crawl spaces. They cannot stop a job to answer the phone, so the office line goes unanswered all day.
Generic answering services cannot tell a true emergency from a routine quote. They take a message either way, and the urgent job sits in voicemail.
Every feature below is included on every plan. No add-ons, no feature gates.
Allison recognizes burst pipes, sewage backups, no water, and gas-adjacent issues, then routes them to your on-call tech immediately instead of taking a message.
Books routine work (water heaters, fixture installs, drain cleaning) into your calendar with the details your tech needs to arrive prepared.
Connect Zapier to text the on-call plumber the moment an after-hours emergency comes in. The customer hears back fast, not next morning.
Collects job type, fixture, property age, and access details so you can prepare an accurate estimate before anyone drives out.
Tell Allison your service area, emergency rates, and what counts as a true emergency. She builds your plumbing agent with triage rules and after-hours dispatch configured.
Misjudging an emergency is the costliest mistake a plumbing line can make. Watchtower flags any call where urgency detection or dispatch handling looks wrong so you catch it the same day.
After-hours emergency: "Water is coming through my ceiling and I cannot find the shutoff"
Routine scheduling: "I need a new water heater installed sometime next week"
Pricing question: "Roughly what does it cost to clear a main line clog?"
Warranty callback: "You replaced my disposal last month and it is leaking again"
Commercial account: "Our restaurant has a backed-up floor drain and we need someone today"
Your knowledge base is fully customizable from the dashboard.
Call Allison, describe your business, and she'll build your agent. Or sign up and configure it yourself.