Your technicians are in the field. Your office is swamped. Your agent answers every call, captures every lead, and dispatches emergencies instantly.
HVAC companies miss 40-60% of calls. Owners and techs are on rooftops and in mechanical rooms, not at a desk.
Emergency calls (no heat in winter, no cooling in a heat wave, a gas furnace concern) need an immediate response. Voicemail loses the job.
Seasonal spikes overwhelm small office teams. Summer AC rush means 3x normal call volume.
Every feature below is included on every plan. No add-ons, no feature gates.
Your agent recognizes emergency keywords and routes to on-call staff immediately. Non-urgent requests get scheduled.
Books service appointments into your calendar. Checks technician availability in real time.
Connect to Zapier to send SMS alerts to field technicians when emergency service calls come in.
Collects job details — type of service, urgency, property size — so your team can prepare accurate quotes.
Tell Allison about your service area, pricing, warranty policy, and emergency procedures. She builds your HVAC agent with dispatch rules and after-hours escalation configured.
Emergency calls are the highest stakes. Watchtower flags any call where the agent mishandles urgency detection or provides incorrect warranty information.
Your agent answers in a voice and name you choose, included on every plan. Hear the voices →
Emergency service request — "My furnace isn't working and it's 20 degrees outside"
Routine maintenance scheduling — "I need my AC serviced before summer"
Pricing and estimate questions — "How much does a water heater replacement cost?"
Warranty inquiries — "Is my unit still under warranty?"
After-hours emergency intake — location and equipment captured, your team emailed the moment the call ends
Your knowledge base is fully customizable from the dashboard.
Plans run $99 to $399 per month and include 200 to 1,500 call minutes, with additional minutes at $0.10 to $0.15 depending on the plan. Billing is per minute rather than per call, so your bill tracks time on the phone instead of climbing with call count. There is no setup fee and no per-number or per-location charge. Every connected minute is itemized on the invoice next to the call it came from, so you can check the bill against your call log line by line.
It follows the escalation rule you configure for that situation. You define what counts as an emergency (no heat below a set temperature, a gas smell, a commercial unit down) and the number it should reach. Inside your configured business hours the agent connects the caller straight through to that number. Outside them it captures the address, the equipment, and a callback number, and everyone on your Calls notification list gets the details by email as soon as the call ends. One thing worth knowing up front: transfers only fire while your hours say you are open, so if you genuinely run 24/7 emergency service, set your hours to match or those calls take a message instead of ringing your tech.
Concurrent calls are not capped on any plan, so the first heat wave of the summer is handled the same way as a slow Tuesday in March and no caller waits behind another. There is a platform capacity ceiling behind that, and in a rare extreme spike overflow callers are connected to the fallback number you set rather than being turned away. You get an email either way, so you know it happened and who was calling.
Google Calendar connects natively with one click, and the agent checks real availability before it offers a time. For ServiceTitan, Housecall Pro, or another field-service platform, you can connect through the REST API and outbound webhooks, either with your own code or through Zapier. If your dispatcher needs to approve every job before it lands on the board, the agent can capture the request and notify your team rather than booking it directly.
White-glove setup
Custom API integrations, webhooks, CRM sync, escalation design — designed, wired, and tested on live calls. Included with any plan. No setup fees.
Call Allison, describe your business, and she'll build your agent. Or sign up and configure it yourself.