Your technicians are in the field. Your office is swamped. Allison answers every call, captures every lead, and dispatches emergencies instantly.
HVAC companies miss 40-60% of calls. Owners and techs are on rooftops and in mechanical rooms, not at a desk.
Emergency calls (no heat in winter, no cooling in a heat wave, a gas furnace concern) need an immediate response. Voicemail loses the job.
Seasonal spikes overwhelm small office teams. Summer AC rush means 3x normal call volume.
Every feature below is included on every plan. No add-ons, no feature gates.
Allison recognizes emergency keywords and routes to on-call staff immediately. Non-urgent requests get scheduled.
Books service appointments into your calendar. Checks technician availability in real time.
Connect to Zapier to send SMS alerts to field technicians when emergency service calls come in.
Collects job details — type of service, urgency, property size — so your team can prepare accurate quotes.
Tell Allison about your service area, pricing, warranty policy, and emergency procedures. She builds your HVAC agent with dispatch rules and after-hours escalation configured.
Emergency calls are the highest stakes. Watchtower flags any call where the agent mishandles urgency detection or provides incorrect warranty information.
Emergency service request — "My furnace isn't working and it's 20 degrees outside"
Routine maintenance scheduling — "I need my AC serviced before summer"
Pricing and estimate questions — "How much does a water heater replacement cost?"
Warranty inquiries — "Is my unit still under warranty?"
After-hours emergency dispatch to on-call technician
Your knowledge base is fully customizable from the dashboard.
Call Allison, describe your business, and she'll build your agent. Or sign up and configure it yourself.