Pest calls are urgent and recurring. Allison triages the emergency, books recurring service, and dispatches the on-call tech so every call ends with a job booked or a problem solved.
A wasp nest in a living room with kids is an emergency to the customer. If you do not answer, they call the next pest company on Google and you lose the job and the recurring contract that came with it.
Your techs are on routes all day. They cannot stop a treatment to take a call, so the office line goes unanswered while four new quote requests stack up.
Generic answering services take messages either way. The wasp emergency and the routine quarterly question both sit in voicemail until your office opens.
Every feature below is included on every plan. No add-ons, no feature gates.
Recognizes wasps in living areas, rats inside the house, bedbug discovery, and mid-treatment issues. Books same-day or escalates to the on-call tech.
Reschedules quarterly visits, handles cancellations, and books the next service into the route without your office picking up.
Captures pest type, property type, square footage, and recurring vs. one-time intent so your office quotes back with the right product and price.
Pages the on-call tech via Zapier when a true emergency comes in after hours. The customer hears back in minutes, not next morning.
Tell Allison your service area, what counts as a true emergency, your recurring plans, and pet-safety policies. She is configured in 15 minutes with emergency routing live.
Misjudging a wasp call as routine is a churn event. Watchtower flags any call where urgency detection or booking flow looks off so you catch it before the customer leaves a review.
Wasp emergency: "There is a giant nest above my front door and I cannot get in the house"
Mouse sighting: "I saw a mouse in my kitchen, when can someone come out?"
Termite quote: "I am buying a house and the inspector flagged termite damage, can you inspect?"
Reschedule: "I need to push my Tuesday quarterly to the following week"
Cancel: "I want to stop my monthly service, do I have a contract?"
Your knowledge base is fully customizable from the dashboard.
Call Allison, describe your business, and she'll build your agent. Or sign up and configure it yourself.