Home services run on phone calls and field work, never both at once. Allison answers every call across your trade, triages the emergency, books the routine, and dispatches the tech so no job slips through to a competitor.
Trades work is physical and dangerous. You cannot stop a job to take a call, and the new lead does not wait for you to climb down off the ladder.
A single missed call is often a single missed job, and the recurring service that came with it. The customer who called for a clogged gutter calls the next roofer when they need a full re-roof.
Generic answering services take a name and a number. They cannot tell an emergency electrical fault from a routine outlet swap, and the urgent call gets the same treatment as the routine one.
Every feature below is included on every plan. No add-ons, no feature gates.
Recognizes electrical emergencies (sparks, burning smell), active roof leaks during storms, broken garage doors stuck open, and other true emergencies. Routes to the on-call tech immediately.
Captures job type, property type, urgency, and access details across whatever trade you handle so your office calls back with the right product or part in mind.
Books routine work into your route with the time block matched to the job size, address dropped into the schedule, and customer confirmed.
Pages the right tech for the right job via SMS. Emergencies route immediately; routine jobs land in the next available slot on the route.
Tell Allison which trades you cover, your service area, your emergency criteria, and your rate structure. Configured for every trade in your business in 15 minutes.
A misjudged emergency is a customer who reviews you on a bad day. Watchtower scores every call so you see the calls where urgency detection or trade routing was wrong, before the review goes live.
Electrical emergency: "An outlet just sparked and now the breaker keeps tripping"
Active roof leak: "Water is coming through my ceiling in the storm, can you tarp the roof tonight?"
Garage door stuck open: "My garage door is stuck open, I cannot leave the house unsecured"
Landscaping quote: "I need a quote for weekly lawn service plus mulch in the spring"
Appliance repair: "My oven stopped heating last night, can someone come look at it this week?"
Your knowledge base is fully customizable from the dashboard.
Call Allison, describe your business, and she'll build your agent. Or sign up and configure it yourself.