Vet clinics live on the phone. Allison answers every call, triages real emergencies, and books appointments while your team is with the patient in front of them.
Sick pets do not wait for office hours. Calls land at lunch, after close, and on weekends, and missed ones often end up at the emergency hospital instead of your clinic.
Your front desk is fielding Rx refills, vaccine schedules, boarding questions, and new client tours, all while patients are checking in. Hold times pile up and clients hang up.
A generic answering service cannot tell a true emergency from a routine question. The dog that ate chocolate gets a callback message and waits next to a vomiting pet.
Every feature below is included on every plan. No add-ons, no feature gates.
Recognizes ingestion, hit-by-car, trauma, and breathing emergencies. Routes to the on-call DVM or directs the caller to your referral ER with the contact info ready.
Books wellness exams, sick visits, vaccine boosters, and dental cleanings into your calendar with the species, age, and reason captured.
Takes the medication name, patient, last fill date, and pharmacy preference, then routes to the team member who approves refills.
Answers vaccine protocols, boarding policies, drop-off times, and new client requirements from your knowledge base so the desk only fields what needs them.
Tell Allison your hours, what counts as a true emergency, your referral ER, and your vaccine and boarding protocols. She is configured in 15 minutes and ready for the next call.
A missed emergency triage is the costliest mistake a vet line can make. Watchtower scores every call so any time urgency detection or routing looks off, you see it the same day.
After-hours emergency: "My dog ate a bar of dark chocolate, what do I do?"
New client onboarding: "Are you taking new patients and what do I need for the first visit?"
Rx refill: "I need a refill on my cat's thyroid medication"
Boarding inquiry: "Do you have space over Thanksgiving week?"
Dental cleaning quote: "How much is a routine dental for a 7-year-old lab?"
Your knowledge base is fully customizable from the dashboard.
Call Allison, describe your business, and she'll build your agent. Or sign up and configure it yourself.