Your front desk is checking patients in and verifying insurance. The phone keeps ringing. Allison answers every call, books the appointment, and turns recall and reactivation calls into filled chairs.
Front desk staff cannot book a phone call while checking in a patient and verifying insurance at the same time. Calls roll to voicemail during the busiest hours.
Hygiene recall is revenue you already earned, but only if someone answers when the patient calls back to book. Those calls hit voicemail first when the desk is slammed.
A patient in pain who reaches voicemail finds an emergency dentist online. That is a patient, and their family, gone.
Every feature below is included on every plan. No add-ons, no feature gates.
Books cleanings, exams, and consults by provider, checking real availability before offering times.
When a patient calls back about a recall reminder or returns after a lapse, Allison books the visit on the spot and keeps the hygiene schedule full.
Answers "do you take my plan" and benefit basics from your knowledge base, then routes detailed verification to your team.
Recognizes severe pain, swelling, and dental trauma, and routes after-hours emergencies to the on-call dentist.
Tell Allison your providers, accepted insurance, new-patient flow, and what counts as a dental emergency. She builds your front-desk agent with scheduling and triage configured.
Quoting the wrong insurance or mishandling a patient in pain damages trust fast. Watchtower scores accuracy and escalation on every call so problems surface before patients complain.
New patient booking: "I need a cleaning and I am a new patient"
Insurance question: "Do you take Delta Dental PPO?"
Recall: confirming and booking a six-month hygiene visit
Reschedule: "I need to move my Thursday crown appointment"
After-hours emergency: "I cracked a tooth and I am in a lot of pain"
Your knowledge base is fully customizable from the dashboard.
Call Allison, describe your business, and she'll build your agent. Or sign up and configure it yourself.