Locksmith calls are emergencies. Allison answers every one, captures the location and service type, and dispatches the on-call tech so the customer is back in the door instead of searching Google for the next number.
Lockouts are time-sensitive and emotional. A customer locked out of their car in a parking lot at night is not waiting through three rings of voicemail before dialing the next locksmith.
Your techs are at jobs, in trucks, or asleep between calls. The phone has to ring somewhere and a human voice has to answer or the call is gone.
A generic answering service collects a name and number. By the time you call back, the customer is inside their car with a different company.
Every feature below is included on every plan. No add-ons, no feature gates.
Recognizes lockouts (auto, residential, commercial), broken keys, and post-burglary rekey requests. Routes to the on-call tech immediately with the address and details captured.
Captures service type (auto rekey, residential lockout, safe lockout, commercial master key), vehicle or property details, and key type so your tech rolls with the right tools.
Pins down the address or parking lot landmark, confirms it is inside service area, and reads back the location so the tech does not arrive at the wrong place.
Quotes an ETA from your route, texts the customer when the tech is en route, and confirms the trip charge before dispatch.
Tell Allison your service area, trip charges, what counts as emergency, and your on-call schedule. Dispatch-ready in 15 minutes.
A locksmith call missed or fumbled is a customer who never calls back. Watchtower scores every dispatch call for capture accuracy and ETA handling so you fix the gap before the next lockout.
Car lockout: "I locked my keys in the car at the Target on 8th"
Late-night residential: "I am locked out of my house, the spare is with my neighbor who is out of town"
Broken key: "My key snapped off in the ignition, the car will not start"
Post-burglary rekey: "My place was broken into last night, I need every lock changed today"
Commercial: "We changed an employee and need the building rekeyed before Monday"
Your knowledge base is fully customizable from the dashboard.
Call Allison, describe your business, and she'll build your agent. Or sign up and configure it yourself.