Every missed call is a potential client choosing another firm. Your agent handles intake, qualifies leads, and routes urgent matters — around the clock.
Law firms spend $50,000-$200,000/year on intake services. Most are answered by generic operators.
A potential client who reaches voicemail calls the next firm on Google. That lead is gone forever.
After-hours calls are often the most urgent — arrests, accidents, domestic situations.
Every feature below is included on every plan. No add-ons, no feature gates.
Captures name, contact info, case type, and basic case details. Structured data ready for your team to review.
Routes by practice area — family, criminal, personal injury, estate. Each type goes to the right attorney.
Books initial consultations directly into your calendar. Collects retainer information if configured.
Urgent matters (arrests, protective orders) connect to your on-call attorney during the hours you configure; outside them, the details are emailed to your team the moment the call ends.
Describe your practice areas, intake process, and routing preferences in a discovery call. Allison configures case type detection, consultation scheduling, and after-hours escalation.
Legal intake accuracy is critical. Watchtower scores every call — if case type routing misfires or intake data is incomplete, it's flagged for review.
Your agent answers in a voice and name you choose, included on every plan. Hear the voices →
New client intake — collecting case type, details, and contact info
Case type routing — "I need a family law attorney" vs "I was in a car accident"
Consultation scheduling — booking initial meetings with availability checking
After-hours urgent matters — immediate notification for time-sensitive legal situations
General inquiries — "What are your consultation fees?" "Do you handle immigration cases?"
Your knowledge base is fully customizable from the dashboard.
Billing is per minute: $99 to $399 per month including 200 to 1,500 call minutes, with additional minutes at $0.10 to $0.15. There is no setup fee and no per-feature charge, so intake volume changes your minute usage and nothing else about the bill. Every connected minute is itemized on the invoice against the call it came from, which means you can reconcile intake spend against your call log line by line instead of taking a per-lead number on faith.
Data isolation between organizations is structural rather than a filter that can be misconfigured, so the agent answering your line can read only your firm's knowledge and your firm's contacts. Intake records and transcripts are visible in your dashboard to the team members you invite. Our support staff can reach your account only through an impersonation session, which is recorded in the audit log when it starts. Call recording is off by default, and when you enable it every caller is told at the start of the call. Whether a particular intake conversation is privileged is your firm's determination, so review your professional obligations and our terms before you go live.
Yes. You define the practice areas you take and where each one goes, and the agent identifies case type from the conversation rather than making the caller pick from a menu. Someone who says "I was rear-ended on the highway" is routed as personal injury without ever hearing the phrase. Matters you do not accept can get a specific response and a referral you supply, instead of a generic dead end.
The agent captures the caller, the facility or location, and a callback number, and your Calls notification list gets the details by email as soon as the call ends. To have those calls connect to an attorney live rather than arrive as an email, you need an escalation rule with a transfer destination and business hours that include the overnight window, because a transfer is only attempted while your hours say you are open. Firms that genuinely staff a 24-hour line should configure hours accordingly, and it is worth deciding that before you go live rather than after the first 2am call.
White-glove setup
Custom API integrations, webhooks, CRM sync, escalation design — designed, wired, and tested on live calls. Included with any plan. No setup fees.
Call Allison, describe your business, and she'll build your agent. Or sign up and configure it yourself.