Brokers and dispatchers run hot-line operations. Allison answers every call, captures the load, the lane, or the check-call, and routes to the right desk so no one waits on hold while the truck is sitting.
A broker desk gets carrier check-calls, shipper quote requests, and load-status inquiries on the same line, often within minutes of each other. Without routing, the wrong call ties up the wrong desk.
After-hours reroutes happen. A driver breaks down at 11 PM and the load has to move. If no one picks up, the shipper finds another carrier and your broker margin walks.
Generic answering services do not speak freight. They take a name; you call back hours later trying to reconstruct what the driver actually needed.
Every feature below is included on every plan. No add-ons, no feature gates.
Recognizes drivers calling to check in on a pickup or delivery, captures the load number and status, and updates your TMS or routes to the dispatcher on duty.
Captures origin, destination, equipment type, weight, commodity, and ready date so your broker quotes back without playing phone tag for missing details.
Handles "where is my driver" and "did pickup happen" calls by pulling status from your knowledge base or routing to the dispatcher with the load number in hand.
Recognizes breakdowns, accidents, and reroute requests after-hours. Pages the on-call dispatcher via SMS so the lane stays covered.
Tell Allison your lanes, equipment, hours, and which desk handles what. Carrier and shipper intake ready in 20 minutes with after-hours dispatch routing in place.
A reroute that did not get picked up is a load that did not move. Watchtower scores every call for intake completeness and routing accuracy so you see exactly when freight got blocked by the phone instead of the road.
Carrier check-call: "I am calling to check in on load 88472, I am at the pickup gate"
Shipper quote: "I need a quote for a dry van load from Portland to Phoenix, 28,000 pounds, ready Friday"
Status check: "Where is my driver on the Reno load?"
Breakdown: "My truck just broke down on I-80, I cannot make the delivery tomorrow"
New shipper: "We are looking for a 3PL for our weekly LTL shipments, can someone walk us through your services?"
Your knowledge base is fully customizable from the dashboard.
Call Allison, describe your business, and she'll build your agent. Or sign up and configure it yourself.