Mobile mechanics work in driveways and parking lots, not at desks. Your agent answers every call, captures the vehicle and the problem, and books the job so you can wrap the one you are on.
Mobile mechanics work in driveways and lots, with one hand on a tool and the other on a part. The phone rings during a brake job and the new lead goes to voicemail.
Voicemail does not capture vehicle make, model, year, or the actual problem. By the time you call back, the customer either booked the next mobile mechanic or drove to the corner shop.
Repeat customers and warranty calls land alongside new quotes. Without routing, all three sit in the same voicemail queue.
Every feature below is included on every plan. No add-ons, no feature gates.
Captures year, make, model, mileage, current symptoms, and prior repair history so you can quote accurately before driving out.
Confirms the customer is inside your service area before booking, and quotes a travel charge if they are outside it.
Books jobs into your day with the right time block for the work, drops the address into the route, and confirms with the customer.
Recognizes warranty calls on prior work, captures the original job and current issue, and routes to your callback queue with the history attached.
Tell Allison your service area, what vehicles and repairs you take on, your diagnostic fee, and your warranty terms. Quote and booking ready in 15 minutes.
A miscaptured quote is a drive-out that loses money. Watchtower scores every call for quote accuracy and service-area handling so the calls that should have closed actually do.
Your agent answers in a voice and name you choose, included on every plan. Hear the voices →
No-start: "My car will not start, can you come out today?"
Brake quote: "I need brakes on a 2018 Civic, what would that cost?"
Battery: "I think I just need a battery, can you swap it on-site?"
Warranty: "You did my alternator last month and now the dash light is back on"
Fleet inquiry: "We have a small fleet of vans, do you do commercial work?"
Your knowledge base is fully customizable from the dashboard.
Your service area, your travel charge, and how far you are willing to drive live in the knowledge base, so the agent asks where the vehicle is and tells the caller your actual terms instead of booking blind. Be clear on what that is: it is the agent knowing and stating your coverage, not a geographic check that hard-blocks a booking. It captures the address either way, so an out-of-area job reaches you as a decision rather than a surprise on the calendar.
You tell it which details matter for a quote and it works through them conversationally rather than reading a form. Year, make, model, mileage, the symptom in the caller's own words, and whether anyone has already worked on it are the usual set. That lands in your inbox and your dashboard the moment the call ends, so you are quoting from real detail instead of a voicemail that says "call me about my car". Watchtower scores each call on resolution, so calls where the agent came away short of what you needed surface in the weekly report.
Returning callers are recognized by phone number, so the agent knows it is a repeat customer before they finish their sentence. It captures which prior job they are calling about and what is happening now, then routes it to your callback queue with that history attached rather than treating it as a fresh quote request. Your warranty terms come from your knowledge base, so it states your actual coverage instead of guessing.
No. You can forward your existing number to the agent and keep the number your customers already have, get a new local or toll-free line, or point a Twilio number you already own at the platform. There are no per-number fees, so a second line for commercial or fleet work costs nothing extra beyond the minutes it uses.
White-glove setup
Custom API integrations, webhooks, CRM sync, escalation design — designed, wired, and tested on live calls. Included with any plan. No setup fees.
Call Allison, describe your business, and she'll build your agent. Or sign up and configure it yourself.