Phone trees were designed for the phone company's convenience, not yours. Callers deserve better.
Consumers abandon 27% of the calls they make to businesses because they reach an automated menu, and 85% have hung up on at least one (Vonage / Opinion Matters, 2,010 US consumers, 2019).
Phone trees force callers into boxes. "I don't know if I need sales or support. I just need help."
51% of consumers have walked away from a business entirely because of its phone menu, and 61% say IVR makes for a poor experience. Only 13% call it a good one (same study).
Every feature below is included on every plan. No add-ons, no feature gates.
Callers say what they need. "I want to reschedule my appointment" — no menu navigation required.
Intent detection routes callers to the right person or action without forcing them through a decision tree.
Many calls resolved without a transfer. Questions answered, appointments booked, messages taken — in one conversation.
Callers talk to an agent that understands them. No more "I didn't understand that, please try again."
Replace your phone tree in 15 minutes. Call Allison, describe your business, and callers start getting conversations instead of menus.
Your agent answers in a voice and name you choose, included on every plan. Hear the voices →
IVR figures are from Vonage's 2019 consumer survey conducted by Opinion Matters (2,010 US respondents), published September 26, 2019. The Allison column describes how the product works, not measured rates; Allison Voice does not publish drop-off or resolution statistics.
White-glove setup
Custom API integrations, webhooks, CRM sync, escalation design — designed, wired, and tested on live calls. Included with any plan. No setup fees.
Call Allison, describe your business, and she'll build your agent. Or sign up and configure it yourself.