Families call when someone has just died. Allison answers with care, captures what your director needs to respond, and routes the call to the on-call funeral director without a voicemail in between.
First-call notifications arrive at any hour. The family is in shock and they need a calm voice and a clear next step, not an automated menu or an answering service script.
Your directors cannot be at every visitation, every removal, and every phone line at the same time. The call still has to be answered the right way.
Pre-need inquiries and existing-family questions land alongside the first-call notifications. Each needs a different response and the wrong tone in either is a permanent impression.
Every feature below is included on every plan. No add-ons, no feature gates.
Answers first-call notifications with care, captures the family contact, location, and current circumstances, and routes immediately to the on-call director.
Pages the on-call director by SMS the moment a first-call comes in. The family hears back from a person within minutes, not in the morning.
Handles pre-arrangement and pre-need planning inquiries with a different tone and a callback scheduled with your pre-need counselor.
Reads visitation times, service locations, livestream links, and out-of-town family details from your knowledge base so callers get the information they need without waiting.
Share your on-call rotation, pre-need counselor schedule, and standard tone guidance. Allison is configured in 15 minutes to handle first-call, pre-need, and service-information calls with the care your families expect.
A first-call handled poorly is a wound that does not heal for the family. Watchtower scores every first-call for tone and routing so you know every call met the standard your firm holds itself to.
First-call notification: "My mother just passed away at home, I do not know what to do next"
Pre-need inquiry: "My husband and I want to make arrangements ahead of time"
Service information: "What time is the visitation for the Johnson family?"
Out-of-town family: "I am flying in for my uncle's service, where is it?"
Clergy or florist: "I am the officiant for the Smith service, can I confirm the start time?"
Your knowledge base is fully customizable from the dashboard.
Call Allison, describe your business, and she'll build your agent. Or sign up and configure it yourself.