Watchtower scores every AI-handled call on five quality dimensions and rolls them into a single health score. No transcripts to read.
Traditional QA: listen to 5% of calls, hope the rest are fine. Problems surface as complaints.
No visibility into whether your agent is providing correct information or handling escalations properly.
Without metrics, you can't improve. Without trends, you can't spot problems early.
Every feature below is included on every plan. No add-ons, no feature gates.
Every call scored on resolution, accuracy, professionalism, sentiment, and escalation handling.
One number tells you how your agent is performing. 30-day rolling average with recency bias.
Monday morning email with your score, trends, flagged calls, and areas for improvement.
Score drops below 70? You hear about it immediately, not in next week's report.
Watchtower starts scoring from your first call. No configuration needed — it's built into the platform and included on every plan.
80% of businesses use voice agents but only 21% are satisfied with the results. Watchtower shows you exactly where your agent excels and where it needs improvement.Source: Deepgram / Opus Research, 2025 State of Voice AI Report
Every AI-handled call is automatically scored after it ends
Scores roll up into your Agent Health Score (0-100)
Calls with issues are flagged for review with specific rationales
Weekly digest email keeps you informed without checking the dashboard
Alerts notify you immediately if quality drops
Call Allison, describe your business, and she'll build your agent. Or sign up and configure it yourself.