Maintenance requests, leasing inquiries, and after-hours emergencies hit your office all day. Allison answers every call, logs the details, and escalates the true emergencies.
Tenant maintenance calls, prospect leasing inquiries, and owner questions all land on the same line, and your team cannot keep up during the day.
After-hours emergencies (flooding, no heat, lockouts, a gas smell) cannot wait until morning, but routing every late call to staff burns people out.
Leasing leads go cold fast. A prospect who reaches voicemail has already called the next listing.
Every feature below is included on every plan. No add-ons, no feature gates.
Captures unit, tenant, issue, and urgency in a structured request your team can action without a callback just to get the basics.
Flooding, no heat, a gas odor, and lockouts are recognized as emergencies and escalated to on-call staff. Routine requests are logged for the next business day.
Answers availability and pricing questions, captures prospect contact details, and books showings before the lead goes elsewhere.
Each property or portfolio gets its own number, knowledge, and routing. A caller about Maple Street never hears Oak Avenue policies.
Tell Allison your properties, what counts as an emergency, and your maintenance and leasing workflows. She configures per-property routing, emergency escalation, and lead capture.
A mishandled no-heat call at 2 AM is a habitability problem, not just a bad call. Watchtower scores emergency handling on every call so gaps surface immediately.
Tenant maintenance: "The dishwasher in unit 4B is leaking onto the floor"
After-hours emergency: "There is no heat in the building and it is freezing"
Leasing inquiry: "Is the two-bedroom on Oak still available and what is the rent?"
Application question: "What do I need to qualify and what is the application fee?"
Owner or vendor call routed to the right property manager by portfolio
Your knowledge base is fully customizable from the dashboard.
Call Allison, describe your business, and she'll build your agent. Or sign up and configure it yourself.